| Services |
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| SOP: |
| Organizational |
| Departmental |
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| SAP: |
| Business Process Management |
| Consulting |
| Advanced Project Management |
| Implementation |
| Upgrade |
| Support |
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| Business: |
| User Manuals |
| End-user Training |
| Performance Measurement |
| Automations |
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| Others: |
| Product Design and Development |
| IT Services and Testing |
| OutSourcing |
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| Eminentlabs™ customer key performance indicators as on 5th Mar 2020 |
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- Eminentlabs™ has handled 158 SAP projects successfully through eTracker™
- Eminentlabs™ has resolved 30126 issues so far
- The total aggregated revenue of all customers equals to approximately Euro 360+ Billion
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Organizational,
Eminentlabs documents your organizational standard operating procedure(SOP) which is a set of step-by-step instructions compiled for your organization which helps employess to carry out complex routine operations. These SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
Regular revisions of these SOPs verses SAP verses Actual business is a measurable activity carried out by Eminentlabs with support from change approval board(CAB).
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Departmental,
Eminentlabs documents your departmental standard operating procedure(SOP) which is a set of step-by-step instructions compiled for your department which helps teams to carry out complex routine operations. These SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with department key performence indicators.
Regular revisions of these SOPs verses SAP verses Actual business is a measurable activity carried out by Eminentlabs with support from department head.
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BPM,
Your Industries all company codes end to end Business processes, main processes, sub processes, scenarios, variants of those scenarios, business cases and business steps are mapped to streamline your various processes as per your SOP. This enables governance across the SOP versus SAP versus Actual Business without any gap. |
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Consulting, The Enterprise Consulting Services (ECS) group provides end to end services in the enterprise space ranging from high end consulting to implementation and support services using enterprise software products. Leveraging its investment in cutting edge technology and mature processes, Eminent's Enterprise Consulting Services help organizations maximize their ROI by re-engineering their business processes. It has a large pool of consultants skilled in diverse enterprise products and also has strong partnerships with leading enterprise vendors. |
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Project Management, The complete scope and deliverables of the project are broken down into issues in eTracker™. This Work-Break-Down structure helps in better estimation of the project phases and better coordination on deliverables transparently visible to the top management. |
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Quality Management,
Functional and Technical team members would create Quality Assurance Test Plans in eTracker™ which would be executed when the Customizing or Workbench request is moved on to Testing Server. Module Level test plans and Integration test Plans would be created and test results would be published part of the project delivery. |
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Change Management,
Throughout the project from time to time the end users would be motivated on the benefits of the delivery. Each Go-Live phase would be reported to the management transparently via eTracker™ and documents would be published. EMINENTLABS requires strong management support for motivating end users to accept the new system and bring in the positive organizational changes foreseen as the benefit of this project.
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Delivery Management,
Complete End to End transparent project run in phases would be reported to the project coordinators, project stakeholders and project sponsored on weekly basis via eTracker™. Request for timely User Acceptance Testing plans so that delivery is intact on the days planned.
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Resource Management,
EMINENTLABS resources are managed within eTracker™, your technical, functional and end/business users involving in the project from time-to-time would be managed by your Project Stakeholders.
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Knowledge Management,
The regular publishing of related issues covering a topic would be a great educational opportunity for the team involved to end user. Detail live data screen captured user manual would be provided to the end user in eTracker™. |
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Communication Management,
Entire project communication with weekly review meetings(WRM) and their rating and feedback will be recorded in eTracker™ for publishing to the Project Stakeholders.
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Implementation,
The approved SOPs by the CAB will be executed as SAP projects using Eminentlabs™ accelarators and solutions
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Upgradation,
Regular technical and functional upgrades released by SAP will be realized periodically and users would be trained with recorded feedbacks in eTracker™
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Support,
All the support issues would be raised in eTracker™ by project team(Customer users + Eminentlabs Consultants) prioritized weekly as part of WRM and planned daily among the technical and functional issues for resolution
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User Manuals, End to end business user manuals are generated and periodically updated to equip the customer end users.
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End-user Trainings, Multiple cycles of end user trainings are provided to use the functionality enabled through upgrades and to welcome the new joinees.
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Performance Measurement,
The process improvement issues raising from an user would be discussed in WRM and tracked for continious performance improvements.
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Automations, The repeatative and voluminous transactions are discussed in WRM for automations.
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Product Design and Development,
Eminent has the different mindset and process rigor that product engineering calls for the mindset to own release timelines, appreciate market constraints, solve problems, balance trade-offs, visualize impact through the lifecycle and protect the customer's intellectual property. The process rigor to achieve product performance, reliability under varying usage conditions, compliance to regulatory standards that impact market release, traceability and change management is part of the genetic code of Eminent. Full lifecycle product engineering services, from requirements definition to prototype architecture, development, testing, and technical help desk from L0 onwards, field support, maintenance and upgradation is provided by Eminent. |
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IT Services and Testing,
Today, continued success in business depends heavily on aligning information technology to support business objectives. Eminent's application development, maintenance and consulting services help increase productivity, reduce total cost of ownership and enhance customer satisfaction. Eminent offers custom application development, deployment and integration to corrective maintenance, new releases management and back-up recovery management. Eminent also brings extensive skills and capabilities of production support, porting/migration and testing across a variety of platforms using the latest technological advancements. |
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OutSourcing, Eminent can help form teams at short notice, bringing in cross-customer learning to make the outsourced project cost-effective and of high quality. Based on the customers needs, we can provide on-site expertise for completely autonomous teams or directly supervised teams.
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Click here to reach us...
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| eTracker™ |
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| SAP SE Walldorf Partnership |
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| ServiceFirst Swiss Partnership |
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| Eminentlabs Locations |
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| Düsseldorf |
Fritz-Vomfelde-Straße 34,
40547 Düsseldorf,
Germany
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| London |
3 Crown Close, Brook Rd,
Buckhurst Hill IG9 5FE,
United Kingdom
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| Bangalore |
#78/9, Vaishnavi Signature,
Bellandur, Bangalore,
Karnataka - 560 103
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| Chennai |
#3466, TNHB,
AVADI, Chennai,
India - 600 054
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